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Faq

Answers before you ask

Sorting rules, plans, pricing and policies — the short version of everything customers ask us.

Clean bottles, cans, jars, cardboard and office paper. Keep out plastic bags, greasy pizza boxes, coffee cups, hoses and cords. When in doubt, text us a photo — we'd rather answer than sort it later.

Basic at $19/month, Standard at $29/month and Premium at $99/month. Every plan includes sorted collection and bins; higher tiers add composting, e-waste events and priority support. See the full comparison on the home page pricing section.

A quick rinse — not a wash. Containers should be free of food chunks and liquids. A dirty jar can contaminate a whole paper load, so the ten-second rinse genuinely matters.

We slide, never skip. Holiday weeks shift by one day and every customer gets the revised schedule by text and email the week before.

Yes, through Safe Waste Disposal Solutions — furniture, appliances, drywall, lumber and more, with flat quotes from photos. Regulated materials like paint and batteries ride along with full paperwork.

Clean cardboard, aluminum, copper and steel at commercial volumes earn monthly posted rates. Our Resource Recovery team sets up intake and reporting.

Through our own sorting line to regional manufacturers — cardboard to packaging mills, aluminum back to cans, glass to bottles, organics to county compost. Monthly reports name the destinations.

Yes — the compost club runs weekly curbside collection with a countertop caddy and liners included. Members take home finished compost every spring.

Message us any time — pauses for vacations are free up to 8 weeks a year, and cancellations take effect at month's end with bins collected the following week. No exit fees, ever.

Often — drivers, sorters and community organizers. Send a note through the contact form with "Jobs" as the subject and tell us a little about yourself.

Still curious?

Ask us anything — a human replies within one business day.

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